The customer service was great and I always had a helpful representative before and after each call. The interface was simple to navigate and I was able to forward calls to teammates right away. I found Aircall to be a very useful and convenient tool that made it easy to stay connected with my customers. I would highly recommend Aircall to anyone looking for an easy-to-use and powerful phone system. The integration process with our other software and platforms was seamless. It has allowed us to transition our entire phone system to Aircall and become more organized and efficient. There are a lot of powerful features that can be used to customize and personalize the user experience. The setup is simple, the user interface is intuitive, and the customer support is excellent. Also took ages to get any support whereas Aircalls is very quick.Ī few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing.Ĭomments: My overall experience with Aircall has been great. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.Īlternatives Considered: RingCentral MVP and JustCallĬloudcall just weren't working. Not to mention our CSM was great and always checked in to ensure we understood the platform. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. What I love about the software is the fact it is just so easy to use. Comments: Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.
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